I don't know what's up with the bad reviews, but this place really isn't that bad. It's not 100% authentic thai, but it's not as horrible as a mall food court as somebody mentioned earlier. I have never entered the actual restaurant but I get delivery from them once in a while. Their delivery service is reliable and their website to order from is convenient. I have ordered their pad thai (which is not bland like the new restaurant that just opened on Queen W), spring rolls (actually, these are just ok, I have had better), red curry with mango and beef (yes there are broccoli, but does it really matter? This is not fine dining) and the spicy eggplant in coconut milk (a little greasy, but tastes pretty good). They are my go-to place when I forget to pack a lunch/dinner for work. The portions are HUGE so one order lasts me two meals. Not fine dining, but definitely A-OK.