I've been going to Tea Infusion for a good while now to satisfy my Chai addiction. Seriously, their Chai Lattes are so good. I've tried every variety at this point, besides the boba (which I'm not really a fan of anyway). I've also had a some of their normal teas, and honestly I don't think I've ever gotten something that I didnt thoroughly enjoy.
Overall, the customer service is good. Its not over the top friendly but being that nice is kind of annoying to me. The atmosphere is pretty chill, its a small cafe with some tables & a bar to sit at.
I see some people were saying it takes "forever" to get their tea drink, or that the tea is powdered?? Its takes a good 3-5 minutes to brew tea and then make your specialty drink, and no its not loose leaf, however you brew the tea in a tea press. Or you could perhaps buy tea bags and put your ground tea leaves in the bags and brew it the more simple way. Teavana does something that is very similar.