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  • UPDATE: after getting assistance from corporate, I decided to try Shake Shack Summerlin again. The cashier seemed a bit unhappy, but I'll chalk that up to being busy. Also, she might have been new, because she seemed a bit confused. All good though! I received my food quickly (with everything in it), and it was SO GOOD. I'm very happy with my second experience! Also, I got a Poochini for my pup; it was so cute, and my pup loved it! It has custard, peanut butter, and a Shake Shack biscuit. I'm so bummed. I love Shake Shack a ton. BUT, the last time I went (this past Sunday), they forgot to put my bacon cheese fries in the bag (app order). Things happen, so okay. I decided to call because that's $5, and I wanted my fries. I left a message with the 'manager' (just an answering machine), and the prompt said they would call me within 24 hours. I never got a call. The food was great (what I got of it), but I'm really disappointed in their customer service on the manager's end. I'm not sure if I'll go back to this location, just because I'm irked the wrong way by the lack of call. Again, super bummed. Picture of my dog with the Shake Shack water bowl (the staff was very friendly and helpful! Thanks for that)
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