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| - BEAUTIFUL FROM THE OUTSIDE,BUT DIRTY AND BROKEN ON THE INSIDENight from Hell!! I booked the Gossip Suite ,one of their 4 largest ones for a photo shoot. All the time during the reservation process I explained that the room was going to be used for a photo shoot and no one seemed to have a problem with it. I enquired at what time we could check in explaining that I would schedule photographer, models, make up artist accordingly to the check in time. I was promised that the suite would be ready at 3:00pm. When I arrived at the hotel at 2:50pm I was informed that the room was not ready and it would be available in 20 minutes. Every 20 minutes turned into another 20 minutes.At 4:00pm , when it was their regular check in time, there was a huge line of customers and only one person working at the front desk and also managing the phone. To make a long story short, when finally got the room keys at 4:00pm (what seems to be their standard check in time), the rooms floor was sticky (obviously had not been cleaned), when I touched under the table, there was somethings even stickier that I don't want to even imagine what it was. To make matters worse, the toilet didn't flush (it wasn't stuck, it was broken), what makes me believe that the toilet had not been properly sanitized, or housekeeping would have realized that it was not working. Maintenance took an hour to show up. I called guest services asking for an ipod docking station and was informed that one would be sent to the room in few minutes. After waiting for more than one hour, when I contacted guest service again I was informed by a very rude attendant that she didn't even know if they had any available, if they did she would send me one whenever housekeeping wasn't busy. After 30minutes I was informed that they didn't have the item. Another problem we encountered was that the hotel didn't have any carts that we could use to transport our luggage/equipment to the room. I don't even want to think about the cost and production time wasted with the later than promised check in and time wasted waiting for maintenance .On the following day, when I contacted Dilan, the manager, and informed him of the problems we had, all he bothered saying is that as we didn't get previous authorization from their main office for the photo shoot (what no one of his employees ever told us we were supposed to do) and paid an allegedly photo shoot fee (again never mentioned by any employee before), he had nothing to do about the problems we had (he didn't even apologize for the inconveniences) and told me I should be happy that we weren't charged the extra fee.
I was extremely disappointed with the inefficiency, obvious lack of basic cleaning and rudeness of some employees, specially the manager's attitude. Being a Vegas local, I am always asked for recommendation of hotels for friends, family and business associates. I'll surely advise them to stay away from this "Boutique Hotel" that forgot the fact that "boutique " is not an excuse to be so inefficient.
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