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| - Another drop in to G, and another deceptive service experience. This place could be 4.5 stars based on it's gelato alone. And I'm not a picky person when it comes to service, my yelp reviews are almost always based on food quality alone. But I've gone from apathetic to fed up with the service at G.
To summarise:
- On our first visit, the sign out front advertised 'now serving pizza' and when we asked for pizza they wouldn't serve it because the oven wasn't set up.
- Another time the server recommended a pasta dish as an alternative to the pizza they AGAIN weren't serving yet (but let me pay for), claiming that the pasta was 'just cooked out of the oven now'. They brought me a lasagna that was still frozen in the middle, and short changed me for the pizza originally ordered (the pasta was less expensive and I had to point this out to get my change back).
- One time we went in and pointed to the sign on the counter for fresh squeezed juice. Again, they were advertising juice when they hadn't set up the juicer yet. Maybe wait to put the sign up?
So I let this slide as growing pains as the business was in it's first 6 months for all these incidents.
And now, the straw that tipped the scales of my patience. My partner tried to buy an iced cappuccino, which they didn't have in stock. Ok. So he orders an iced latte instead. The server charges $4.75. He points to the fixed menu behind the counter clearly stating $3.40 for an iced latte. She refused to let him pay the fixed price, saying the price has gone up and they haven't changed the board yet. I'm sorry, but if the board hasn't changed then neither has the price. When he asked to speak with the manager her only response was 'sorry'.
I will come back for gelato, because it's bloody good and across the street, but I would never bother to try anything else this establishment has to offer purely because of the confusion the servers always have about what they offer and how much it costs.
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