This was my first time at Nellie's and I was super excited to try the food. I hopped in the car and drove 40+ min with my friend who was also eager to go to Nellie's. We enter and the host tells us it's a 30 min wait, or we can go upstairs to their bar. So we go upstairs to their bar. We sit there for 15-20 minutes without getting greeted. We get told to have patience by what seems to be the manager so we wait a few more minutes and decide to just put our names on the wait list. After I told the hostess we weren't greeted or waited on she simply responded "ok" then proceeded to ask me what my name was in a very rude tone. We wait for another 10-15 minutes then finally get sat. The waiter Alex was perfect it just took 15-20 min for us to get our check... the food was pretty good but overall I don't think it made up for the experience we had. Not to mention we had our order taken by Alex then another server came up to us and said she would be right with us because she didn't know we had already placed our food orders. They were not busy at all just very unorganized.