This place was previously named something else but now it has a FRESH NEW Upgraded Look and Feel and complete MakeOver.
I Love the new set up and the staff is extremely friendly and informative for the most part.
I've only used them for vehicle inspections and the system they have in place for appointments is pretty cool. There is a board (electronic) with the first name and last name initial and appointment time listed. If you are there your name is turned to Green to show that you have arrived and waiting.
I arrived 2 minutes before my schedule appointment and approached right behind another person checking in. I was welcomed when I approached and the rep asked for the keys and headed out with his scanner to scan in my vehicle. I was then told it would be 30-45 mins so I proceeded to the seating area and got online as I have a couple of businesses and need to be online. The WiFi is Free which is cool, it isn't the fastest but I was able to shell out a couple emails.
The inspections are based on the year of the car which I didn't know. I was happy to only pay $13 since I have a 2017. My only hiccup is the phone holding, I called in to make the appointment and was told to hold on and was on hold for over 15 minutes and hung up and called right back to be told they forgot I was on hold. My other issue is the fact that I was given incorrect information over the phone regarding a waiver for inspection on my teenager car who is away at college and the car would fail due to the check engine light. I was told to bring it in and they would do the waiver so on the day of my appointment for the 2017 I reminded the guy that as soon as he finishes the 2017 I would need to run home to switch cars and bring the 2006 for the waiver to register and at that point I got a totally different LONG and tedious process that I needed to go through including going to Huntersville DMV & spending hundreds to show proof that I tried to fix the light and more.
If I would've been told that the week before when I called to make the appointments I would've just took the car to have the issue resolved which I was avoiding due to her not being home to drive it so doing the $600 in repairs was just extra.