I have been to Paramount 4 times now. I did not receive one of my side orders 2/4 times. The customer service is very poor and needs improvement. One time my friend and I had to wait 20 mins (we counted) to be given a menu, that's the first thing a restaurant should do. It wasn't even that busy that day. If it wasn't for the affordable prices and average to good food, I would never return back. Yesterday we went to the Yonge location and that restaurant was an even bigger mess. No one was at the front of the restaurant to greet customers. We walked in finding ourselves confused and waiting for 5 minutes at the wrong place until we were told by an employee to take a seat. We sat and waiting another 10 mins until a waitress came and asked us if we had been helped. She told us to get back up and to order at the cash which we had already gone pass without being noticed by anyone in charge. Our appetizer never arrived even though the same appetizer was given to the table next to us. When we were leaving we told them what had happened to our appetizer and they didn't seem apologetic or concerned like they were used to things like this happening. Also didn't get a "bye" or anything at the end. Very bad customer service!