rev:text
| - I usually wouldn't leave a review on major chain restaurants just because I don't really expect 5 star treatment or anything, but the service I had was ridiculous. We stopped by for a quick late lunch at around 4 pm on Wednesday afternoon. As we were walking towards the host stand, one of the two hostesses (she looked middle aged, dark hair), stared at us with her mouth hanging open and then said, "can I help you." Asked for a table for two. "Ummmmm, are you guys here for happy hour or no" I say no, just lunch. She looked down for the rest of the conversation and said, "K, this table here okay" And points to the first booth closest to the host stand. We said sure, it was a nice table. "K. Sit and I'll bring your menus in a sec". We sat and a minute later, she brings our menus while looking at the bar area the whole time and walked away without saying a word. No "enjoy your meal", no "enjoy", nothing. Throughout our meal, she walked across our table talking loudly to the other employees, and once even yelling across the room to say something to a server right in front of our table. I didn't see a single smile or politeness from her to us or any other guests.
I don't write reviews about the host stand because that doesn't make or break an experience for me, but she was so unprofessional and rude that I'm sorry, I was disgusted.
Two stars for the always satisfying, good food and for Luis, our very friendly and professional server.
|