Quite appalled with their lack of communication towards clients' wants and requests.
I went to this salon some months back (In April, I believe) and had asked for a shellac manicure as I was not in the mood to do full gel nails but wanted something that would last for a long period of time. The girl that did my nails seemed professional at the beginning and gave me ample amounts of time to choose my color, I ended up going with OPI's Bubble Bath in their Gel Formula.
When it came to prepping, I asked her to keep my length and not file it down too much, and if possible not file at all. This was because at the time, I was growing out my nails and didn't want to shorten them seeing as I was fine with different lengths on different fingers. She seemed weirded out and said that it would look strange the way my nails were. "Oh it's alright, I'm trying to grow them out so I don't want to lose any length if possible" was my response.
She proceeded to file and buff them. My thumb nail was fairly short due to a break at the time and the length could have been salvaged by just filling away the tiny chip. But to even it out with my other hand, she filed all the way down and essentially hit skin. She then used a buffing block too roughly and managed to cut a cuticle on one of my fingers so they were sore from all the rough surface buffing.
After she was done, my nail polish looked .... ugh. It was a bit too thick, making my nails look obviously fake and 'blocky' (it looked like 5-6 layers...thick layers.) and I really wasn't pleased.
It lasted almost a week before it started peeling. Would I go back? Likely not.