Slow, lacking in customer service training, not a positive experience. My order of one pizza and one side took over an hour despite being told it would be a 20 minute wait. At least 3-4 other customers were complaining and asking for the manager. I followed up on my order (politely - I tried to be fair) only to be brushed off twice. By the third time (after a 50+ minute wait), I gave in and asked for my money back. The cashier relented and pulled up the wrong order, which was less expensive than my actual order, and tried to insist he gave me the correct refund. Finally, the cashier who took my order stepped in and found my actual order and gave me back the full amount. Not sure I will be back even though this location is less than 5 minutes from my house.