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| - I wish there was a way to give different stars for the different services this place offers. Dr Q & his exam is 5 stars all the way. Purchasing glasses and the customer service, well.... it depends. It has been anywhere from a 1 to a 3.
I fly to AZ several times a year, but I always make sure to plan a trip around needing my eye exam. Dr Q is the first doctor to give me a thorough exam and explain whats going on in my eyes in very layman terms. But most importantly, Dr Q is the first doctor to give me an eye exam that didn't require me to be physically restrained. I hate eye exams like others hate root canals. I usually have to be held down to have an exam. With Dr Q, he is so patient and friendly that I can make it through the exam. He can even numb & dilate my eyes ( a first) and take pictures of the inside. I marvel at this every time.
Very low stars for the experience of buying glasses. His staff is helpful and he has a great selection. They always help me pick great frames, but... with the last trip I stressed to the woman that I wanted the "plastic" lenses. I ended up with polycarbon, which drives me bonkers (like looking at a 3D poster, without the glasses). Because I travel to see Dr Q, I asked how it would all work if I had any issues with the glasses. They assured me that it wasn't an issue and that I am not the only "out of town" patient. Anyways, pick up my glasses the last day of my trip and ... no like. I called when I got home and she told me to give it a week, as she was sure I would get used to it. A week later and 7 days of a headache, I called back. Was told "what do you want me to do about it". I was so shocked I hung up. I have learned to deal with these crappy lenses.
Went back the following year for Dr Q. Again great. This year.... prescription sunglasses. I was being decisively indecisive, so I bought 2 pair. They guy that helped me wrote them up for Polycarbon lenses. I told him my issue and he apologized, and re-wrote the order with plastic. I got a call about a week later that my glasses were ready. Take off work, drive there... and only 1 pair are ready. I ask why aren't they both ready? Why call me for 1 pair? I really hate making multiple trips etc... The staff apologizes and explains that there is a problem with the lenses for my 2nd pair. They say they have re-ordered the lenses, but then a few minutes later they say they will put a rush on the order. Which is it? Anyways... my glasses will be ready in a week. Strange, no rush = 1 week, so why won't they be ready sooner? no response. So a week goes by, no call. I call a few days later and they can't find my glasses without putting me on hold for 5 mins. They finally located and I went to pick them up. While the experience of buying & picking up the glasses is frustrating, once again I end up with the best frames! His staff truly knows their stuff, and are honest about how the glasses look. Its kind of fun too.... they ask all sorts of questions about how you want to "look", or what you want your glasses to "say". I always love the exam, and I always love the glasses.... I just wish the in-between was a great as the start & finish.
Given all this...I will still recommend Dr Q, and I will still get my exam & glasses there. I just know that purchasing the glasses will have a few hiccups.
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