For those of us who remember boring JCP mall locations across the country a stand alone store like this one is a nice change. This one has plenty of parking, pricing now that corporate has changed strategy yet again is back to being competitive with Kohl's, and the cashiers here do a good job of getting you out and on your way.
But all of the good stuff about JCP comes to a screeching halt if you decide to special order anything and ship it to this location. You have 10 days to pick up a special order and in that 10 days you can expect to be called repeatedly. If you tell one staff member you'll be in to pick it up you can expect a call 20 minutes later from someone else asking when are you coming in? The lack of communication among the staff, the quoting of policy like it's holy scripture and the general negative attitude have made me swear that I will never, EVER have a special order shipped to this store again. Paying the extra delivery fees is so worth it compared to dealing with the staff.
2 Stars. If they didn't find new and annoying ways to make special orders so miserable I'd give them 2 more stars.