I stayed here a week ago and was not impressed. The staff was very friendly and informative which was really nice (in comparison to the rest of Pittsburgh). We took the shuttle where ever we went (which was a bonus). But something about the place seemed slightly unclean. The countertop in the bathroom wasn't clean around the taps, and the bathroom in general seemed un clean. We ordered room service and the food wasn't bad, but not something a star hotel should sell. There was also no bathrobe or slippers. I was not impressed witht that. Overall, not a bad hotel, just lacking for the price.