rev:text
| - I'm giving this business one star for at least being cooperative about giving me my money back. I have a leather sofa that was originally plump and cushy, but the seat cushions had been squished out of shape by years of use. After reading the reviews on Yelp, I took the cushions to Chair-A-Medic be refurbished. When I got them back, they were relatively flat on top rather than overstuffed. I took them home and sat on them and they were as hard as a board. After one evening, I went to bed with aching hips. Chair-A-Medic had also sewed a tear in the fabric side of one of cushions, and that was already visibly failing to hold.
I returned with the cushions and talked to Bob, the owner. I even took a cushion off our loveseat, which had little wear, to show him what the original was like. He said he'd try re-doing one cushion to see if he could get it the way I wanted. When I got that one back, it not only was nearly as hard, but it was so far from filled out that the leather sagged in front. I took that one back and Bob told me he didn't know what I wanted and that I wouldn't be able to find what I wanted. I said, "Oh, I think I will."
He did refund my money, and asked for the foam cores back.
I took the cushions to an upholstery business where the owner took great care to order the softer foam I wanted and to get the overstuffed look of the original. He also fixed the tear.
Now that I've returned the cores, I would never go back to Chair-A-Medic as it seems to me that 1) they don't know what they're doing, or 2) they use inferior materials to save money, or 3) both of the above.
|