Ordered a very SMALL amount of flooring for our bathroom. We were told it would take 2 - 3 weeks to arrive for us to pick up. 30 days later, our contractor was ready to install it w/in a couple days and we were asked to check on it - we were told on a Friday - that it was "on the truck" and would be there Tuesday or Wednesday of the following week. Wednesday came and still no floor - OR A CALL SAYING WE WOULD NOT GET IT WHEN WE WERE TOLD. I was then told that the floor was on backorder and that was what the hold up was. They did end up delivering it free of charge on the day the contractor needed it - however, we should have been warned that it was on backorder. We LOVE the floor but next time I order for pickup, I'll make sure I order it much sooner and will follow up on the order more frequently. I'm mostly disappointed in the lack of customer service and follow up from them.