I am glad to have a local Malley's that's not as chaotic as the other location(s) but can't gush over the experience that I had. Malley's is a great product although a tad pricey. I wonder if the customer service (or lack of) is due to the small town suburban vibe which gets better as you become a frequent patron? I can't answer and doubt that I ever will be there that frequent. The reasons are two fold... I am not a big chocolate fan and my wife is sugar free only. They do have some sugar free varieties which is nice because it's hard to find but the cost is the other reason you won't find me there very often. When I crave chocolate, it's usually a Mallo Cup or Reese's PB Cup from the local gas station. Malley's is great for special occasions and gifting but not on my list for the occasional craving for chocolate. I do hope the location works out because I like supporting local businesses whenever possible. This one is just "average" at least at this point in time.