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  • I would give this location ZERO stars if I could. I get anxiety going in there and that is the worst thing to feel when going into a massage or facial. The first time I went to this location the workers were incredibly rude. I had a coupon for a free 30 min upgrade to a 90 minute massage. To be fair--the coupon was given to me at a different location and did look like it was just typed up and printed on a piece of computer paper. When I showed it to the workers at Moon Valley, the girl gave me attitude and then said she needed to ask a manager. She then walked into a separate room where she and the other workers proceeded to LOUDLY mock me and laugh at me for trying to use a "fake coupon." I tried to give this company the benefit of the doubt so I went back. The second time I went, I left with bruises because I was given the DEEPEST tissue masseuse even though I have always stated I like light to medium pressure. I told him multiple times to lighten up but he continued to do it incredibly hard and said, "sorry, I'm not the most gentle." When the client is asking you to do it lighter you should be able to be more gentle....I left there feeling so much worse than when I walked in and was in a lot of pain the next day. I am so sad that a place that should be relaxing is so terrible.
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