rev:text
| - We have ordered from this very location numerous times and never had a problem, until tonight. We placed our first order at 5:30 tonight and didn't receive it until 7:00 and it was ice cold. We called for a replacement and the gentleman who spoke to us assured us that our replacement would be sent to us right out of the oven and would be to us within 30-45 minutes. An hour later still no replacement so my wife called, again, to now check on the replacement. She got a very snotty young lady who, basically, brushed off our anger and frustration and told us that she'd reach out to the driver. We never heard from the driver. After it had been a full hour (and by this time we'd been waiting for a hot pizza for a total of three hours) my wife called and asked to speak to the manager. The manager, also, brushed us of with a "Well it's a regular busy night, sorry, I'll reach out to the driver and see where he is." And that's all he said. It's now been 10 minutes since THAT phone call and STILL no pizza OR call from the driver.
I understand busy Friday nights, I do. However, it shouldn't take THREE HOURS to get A HOT pizza. Oh, look at that, it FINALLY arrived after 3 hours.
HORRIBLE customer service, go to another location or pick a different restaurant!!!!!
|