Instead of going to my normal Aveda salon in Glendale I decided to try this salon because it is much closer. I was the stylists last appointment of the day. She was less than friendly. When I made my appointment I asked for someone who could do long, curly hair. The stylist didn't ask me what type of hair I had (I had it straightened), she didn't ask how I normally style it, etc. I told her what I wanted (trim with a few layers and side bangs). She washed it and cut it. Then blow dried it. I paid $70 for a cut and style. I left with a frizzy puff that was definitely not styled. Instead of layers I got TWO layers. Half of my hair is about six inches shorter than the rest. And I had no side bangs at all. It's been about two months and I'm still trying to grow out what my usual stylist had to chop off to fix this mess. The stylist at Imagine never even asked if I liked it. She finished, took the cape off and walked me to the front. I guess she just wanted to go home. Super disappointed.