My husband made reservations for Valentine's Day over a month before and when we arrived they told us "we are way behind" but did not give and estimate of time. They directed us to the over crowded bar where we waited for 15 min before anyone looked at us to serve us. Now it's not that they were rude but having 2 people manage and make all drinks for a restaurant is a bit overwhelming. After waiting for 35 min we asked again and they informed us that it would be the next table up. After more people left and a couple who came in 20 min after us sat down I asked why it was taking so long. They apologized and sat us within the next 10 min- that being said we waited over an hour from our reservation time. However management was trying to be very accommodating but kinda ruined a romantic night out.
The steak was quite good but I did not think it was the best steak I've ever had to expect the price. The Brussels sprouts were good but I've had better and the lobster Mac and cheese was skimping the lobster and flavor. Again the steak cooked perfect and it was delicious but not worth the wait or price.
I would try their Charleston location but do not think I'll go back to the one in Charlotte. It doesn't hold a candle to the experience we get a Hall's chophouse in Charleston which is what some reveries claim.