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  • I am very particular with customer service. Being "born and bred" in retail, i expect great results. My first visit to HYVEEs was on March 20th,2011, accompanied by my 79 yr old mother and my 21 yr old son. I was actually excited and the chef in me is always pursuant to great finds. Upon entering I came into the produce department. Seemed to be a nice selection but the prices were scary. Not entirely the retailers fault i am sure. We perused the isles for items that were needed at my mom's request, and I must say the demographics are not very easily navigated. I did alot of pricing comparisons also, and I must say there were few deals to be found if any. Especially on SEAFOOD. wow they were way overpriced. The worst part of our experience was when my mom needed to purchase a Cranberry Juice. We entered the food isle where the juice was located and there were two employees, one holding a device, chatting about work. My mom was having a hard time locating a Cranberry Juice Only Brand. I was trying to help and the horrible thing is, is that this woman employee (the other employee had moved on at this time) heard us in our plight and was standing no more than 4 feet from us, and never acknowledged or asked if we needed assistance after at least a full three minutes of our obvious scanning back and forth amongst the shelves.That was just plain bad customer relation. I realize grocery stores are not a typical full service establishment, but she did work for HYVEE, not a scanner from an outside company. She could have assisted or been aware and at least said something. I never experienced one employee during my visit who smiled or looked the least bit friendly. It would have been nice to at least get a "hello" somewhat like the HYVEE commercial portrays. I won't be back for the reasons of way overpricing and lack of customer service. Many other places offer both.
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