We have tried protein house at this particular location numerous times. Every time we say to ourselves maybe next time will be a better experience. Well, today wasn't any better. I ordered a bowl with ahi tuna and they were given to me frozen. I had to take it back up to be cooked. In my experience you aren't suppose to frozen filets, they should be prepped and thawed out before hand. If your location doesn't have them prepped just say so and I'll order something else. We were told we would get 10% off the next time we come in. However, there won't be a next time. The Vegas location has it right and that's the location we love. I've contacted the owner of Gilbert location with no response. I'm not expecting anything but good service but unfortunately we haven't received it at this location.