Half of the time they are good and the other half they are very poor. I believe they need help in organization. They are great in customer service and friendly, they really try. They always have excuses on why they can't find a fax, a prescription. They paid for sending a prescription out overnight because they didn't send it out on time. This time I called in a refill yesterday, they had to fax the vet. They were going to call me back, never did. I called again. They said they would fax the vet. I had already called the vet. The vet said they faxed it back yesterday with 2 refills and that I was all set.
One thing they do that is very sweet, they always send a toy or snacks for my pup. I love that and he does too... :-)
Really frustrating to say the least!!!!