It's hard for me to write this review as I was a loyal customer of PTCU/Riverset for over ten years, however, the steady decline of quality has forced me to write this review.
When Riverset was known as the Pittsburgh Teachers Credit Union, it was easily the best bank in town. The tellers knew you by name, interest rates were the lowest (often lower than the advertised rate on their site), and they generally seemed to care about you as a customer.
How things have changed, despite my ten years of banking, Riverset chose to not refund an overdraft fee and lose us as a customer. Their awful online banking website did not stop an automatic transfer (despite us trying to stop it for three months) causing the overdraft. When we called to ask why the transfer did not cancel, we were told that they saw our attempt to cancel it within the system but still would not refund the fee.
Since this, i have convinced a few friends to close their accounts and switch to a bank that cares. I encourage you to go with another bank (we switched to Ally which is better in nearly every way possible).
I want to support a small bank, but not when they are rude and evil.