| rev:text
| - I keep coming back to this shop.
Brought in my Honda CR-V for an oil change. I was advised for new tires due to wear. This was good because it came with roadside warranty and 1 year of free alignment. The staff are courteous and I feel they are good sales people but that's about it.
About 3 hrs later, I noticed that my car is leaking oil (this is on their lot), they tried to convince me it was the AC condensation, but I stucked a white paper underneath for them to observe. They apologized and said they will fix it.
However, when I got home, I noticed a puddle of oil on my driveway. Not only I had to go back for 3rd time, I had to clean up an oil mess. After trying to to convince me that this is normal after an oil change, due to oil getting everywhere, they reseated the oil filter and cleaned it. Hint 1: they should a have a process to clean it up and make sure everything is secured.
Two months or so later, during a trip up north camping, I noticed a severe vibration at freeway speed! So severe that the whole car is shaking around 75 to 80 mph. Not good! The car is driven to and from work at 45 to 65 mph and not noticed it before. I suspect it was the new tires.
So I finally I took it back to Big O to have them re-balance the tires. Specifically, I explained the vibration issue and the manager agrees it is most likely a balance issue. After about 2 hrs, my car is ready... so I thought. Testing the car in the freeway, this time the vibration is now occurring at 60 mph and is worst than before. The vibration is so bad to the point the steering wheel seems to be jumping up and down. This is not safe.
So of course, I go back again with the vibration complaint. I asked them if they rebalanced the tires and said they don't know. What!? It is also obvious that the balancing weights were not changed.
So after half an hour (of reaching the person who performed the balancing), they indicated it needed balancing and they are sorry for the balancing not being done. Heck man, this is my main complaint!
They found some mud stuck on the rim (probably from camping) but if they rebalanced it to begin with, they should have found this. Anyway, I feel the mud stuck on the rim is an excuse since the vehicle was shaking before getting mud on the rim. Hint 2: they should have a checklist to that the job was performed and and some training for their staff how to correctly balance a tire. ie. clear any foreign object on the wheel before performing the balancing procedure.
Anyway, like I said, you go back to shop again and again, not because of a professional service, but because of shoddy workmanship.
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