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| - The ambiance was promising when we all arrived. It was suggested that the prime rib would be the best option so I ordered the 7 oz, medium (using their menu-rankings and descriptions as a guide), plus the usual sides.
What I got was essentially steak tartar, with a millimeter-thick quick sear on the outside. On first bite I wasn't sure what I was eating, so I had a second. Then it became apparent that the middle of the steak was not only rare, it was completely raw .. basically refrigerator-cold to the tongue.
So, steak sashimi not being what I wanted I waited for the server to return. This didn't happen so I got up and went searching through the restaurant, to no avail. I finally just stood in the middle of a busy intersection until one passed by, and explained the situation. He could not find our server either so agreed to take it back for 'reheating'.
A few minutes later someone higher up came and apologized and said another would would be right up. The rest of our party continued to dine while I sat there with no dining whatsoever, no refills on water/drink etc. About 20 minutes later my food arrived (45 mins after ordering), and everyone else was most way through theirs.
With wine glass completely empty, no service for refills forthcoming, I proceeded into steak #2 with just a glass of water.
Steak #2 was marginally better, but in lieu of medium it was just well done on the outer ring and again, all-rare tartar in the middle.
I gave up after a few bites, just surrendered the meal altogether and just went to a taco take-out on the way back to the hotel.
I didn't do an exhaustive review of the check but it did not look like anything was comped, though the restaurant put in a $25 gift card for a future visit. This I regarded as a final insult, as I have no desire to return to this place and in lieu of making up for the bad meal and poor service, the only apparent apology is an invitation to come back and do it all over again.
I hope others have a better experience.
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