I went in to Burland last week to have the band on my husbands watch replaced. I already had it---I purchased it online---but couldn't for the life of me figure out how to put it on. I went to Burland's based on the amazing reviews here and had a great experience. Not only did they replace the band for FREE, but they cleaned my ring while I waited. I will be back to have them create a custom wedding band :) Thanks!