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| - My experience with Ultimate Properties is disturbing and unbeleivable. I rent a single family home property with a pool. My lease with Ultimate Properties states that I am responsible for paying 1/2 of the monthly service costs for the pool service. At the time of signing the lease, I was handed a piece of paper with the first name of the pool man and his phone number. I was told to contact the pool man directly.
Long story short, I've had ongoing problems and issues with the pool vendor and have been speaking directly with the vendor over many months. The vendor has a bad attitude and basically told me flat out that Ultimate Properties would not "fire" him because he services most of the pools for them. I suspect that the pool vendor is related in some way to one of the employees or has some " hold" on the management company.
Several months ago, the pool vendor who was at my home acted inappropriately and made me feel VERY UNCOMFORTABLE and unsafe. As a result, I stayed in my home on the days he was scheduled to service the pool. Finally, I made a complaint to Ultimate Properties in person last Saturday and followed up with a written request asking Ultimate Properties to give me a different pool vendor. I asked that the current pool vendor not be allowed on my property.
What I was told next is SHOCKING. I was told that I didn't own the home and I had no choice but to allow this vendor to service my pool even if I felt unsafe with the current man that services the pool. Cassandra told me to stay in my home since I was uncomfortable. Imagine, I have to stay in my home on Tuesdays (since there is no time frame in which he will show up). When I asked her for the name of the vendor, his insurance certificate and license number, I was told this conversation is over and I would need to go in person and request that info ( the pool company drives an unmarked truck, does not wear uniforms and I didn't know the name of the company). The pool company came out last week and put a lock on the pump equipment so I couldn't use the light, vacuum the pool or use the fountains! Again, I was told I had no rights and that the lock would remain on the pump.
I was forced to hire an attorney and pay attorneys fees to ensure that I feel safe in my own home and can use my backyard on Tuesdays. I've never felt so violated. Ultimate Properties needs to train their employees on tenant landlord laws, customer service and how to provide a safe environment and deal with vendor issues since they are agents for Ultimate Properties. if their vendors act inappropriately, the renter should have the option of choosing an alternate vendor.
This situation has not fully been resolved as of the time of this review.
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