I went on a whim, since I stumbled upon this place while walking around the neighbourhood. Jenna was my stylist, who patiently looked at all pictures that I had brought to show her. She explained what would work for my hair texture and what she would do to help me (I needed to cut off unhealthy hair, but not lose too much length as I'm trying to keep growing it). Jenna was easygoing, easy to talk to, and really listened to what I was hoping for from this haircut. She was fantastic and my haircut is wonderful - it's exactly what I wanted!! The salon is nice, clean, good music (indie). The price is totally fair ($55) for a haircut in downtown Toronto. I will definitely be going back to see Jenna!