They had a change of ownership and renovated. The new owner had zero customer service, zero idea of cooking food. This went from being the best breaded chicken to easily the worst. It took him 20 min to "cook" 2 thighs which he claimed was because there was a lot of bones, but clearly it's because he is frying them from frozen. It tasted of total grease, the inside was so burnt because of how long it stayed In the fryer. Then the twisted "cheese potatos" they should now be called the "air and oil" that's all you taste when you take a bite. I asked if we could get our potatos first since the chicken is taking to damn long to thaw. He simply said "sit down please" ignored the whole request. Also wouldn't give me an accurate ETA on anything despite us saying we are in a hurry. Will not go again and I went from advocating this place as the best chicken to avoiding it like the plague.