I went in to Auto Zone because I suspected that my battery was bad. Shawn the manager immediately asked me if I needed help. I immediately said, "yes" and began to tell him my problem. He tested my battery and the battery was bad. It's not bad that my original Honda battery lasted me 10 years. He went through the options and then he installed the battery for me. I will defiantly be going back here again for help! Shawn assumed responsibility for my battery issue and for that I'm super grateful for the help and installation of my new battery!