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  • I've been to other Firebirds before and the food is always great. Unfortunately, the service / management does not live up to the food. I went in to the bar on New Year's Eve, a night you should have your A Team working. If that was their A Team, they need to quickly restaff and/or hire a new GM. There were 3 bartenders working, which should have been more than enough for the crowd on hand. While the bar was full, it was never fully 2 deep. Between the 3 bartenders, they ran around like chickens with their heads cut off. Instead of splitting the bar customers between 2 of them and leaving the 3rd bartender for the servers at the service bar, all 3 tried to do everything. The result? The bartenders where constantly in each others way, servers and customers consistently waited longer for drinks than they should have, overcharging on my check, and a generally unpleasant experience. I blame this fully on management for either not properly training their staff, not having a plan in place for NYE, or for not having the proper staff in place to begin with. Major Fail!!!
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