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  • On Thursday, September 28th at about 10 o'clock in the morning, my wife and I walked into the First Watch location at ValVista and Williamsfield in Gilbert. They said there would be about a 5 minute wait to be seated. Once we were seated we sat there for a good 25 to 30 minutes with no one walking over to our table to talk to us or even say anything like "we will be right with you". At least something, anything!! We kept watching waitresses walk right by us and help other the tables around us. No one brought us water or even acknowledged that we were there, we simply sat at the table talking to each other wondering why this was going on, watching everyone walk past us. I would say right about the 30 minute mark, we decided to leave because no one ever acknowledged that we were there. As we are walking out my wife told the lady at the front register "we are leaving because no one ever came over to help us" The only thing the lady at the register said was "oh". It was was like she actually said "big deal" or "so what". Very poor customer service!! If that wasn't enough. As we were driving away we decided to call and speak to a manager. After we asked for a manager we sat on hold for another 15 minutes. After the manager finally gets on the phone. The manager said the lady who's table it was didn't know it was her table. Then how does that explain that the tables right next to us were being served and not us?! Worst experience ever.
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