My visits were made because I'd bought a couple of Groupons for laser hair removal.
I had pleasant experiences with the esthetician, who was courteous, gentle, and quick.
The real issue I was having was with front desk / appointments. Basically, they ignored my request for appointment confirmation for a couple of times over the period of 7 days (email and phone messages), and then made a rushed appointment through email for 2 days later. When I asked to reschedule, they said I didn't give them enough notice. I politely and calmly discussed with them over the phone that it was rather unreasonable to just randomly stick people in appointment slots for the day-after and give them a 1-day notice to cancel. The lady on the other end of the phone kept talking over me and accusing me of making the appointment, and that it would be considered a no-show if I didn't make the appointment. In the end I kept the conversation short because it was clear the woman on the other end had no interest in listening. I had lost 1 out of the 6 sessions included in the groupon because of this.
It's never a pleasant experience to have someone trying to shut you up. But more importantly, the way the scheduling and comments were handled was completely unprofessional. For this reason alone I would not consider returning for any other services.