So here it goes ....
Sad to see how this chain has gone down the drain over the years... Especially in the last 3-5 yrs.
What a disappointment to what used to be a memorable childhood experience .... The quality of the food, the size of the portions and the overall experience just makes people want to stay away from this chain of restaurants.
They have expanded their menus but what's the point when there's no appeal.
I ordered the new chicken salad and the shrimps, and my friend ordered chicken and ribs. Ribs looked like they were few days old... The knife wouldn't even go thru the meat, it was that hard and inedible. There were plenty of salad dressings ...I could only eat part of the salad... Shrimps were ok. The only somewhat decent thing we had was the coconut shrimps.
Service is ok, it's the same folks we know and have seen for years and they seem to try their best to accommodate you. (It's really a hit and miss). We sent the ribs back but we weren't even offered a full refund.
Just too bad... We (used) come here often, and it's been a tradition of ours but less and less as of late...just not sure if I'd even return again. The food experience in the last few visits has not at all been up to par.
Perhaps Swiss Chalet is still a thing in the suburbs but In a city where there's so many choices I am left to wonder why I need to spend my $ here and or why I need to give them, yet again, another chance.
Sad but true.
Total disappointment end to end! :(