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  • BEWARE. We went to CarMax to avoid the aggravation typically associated with a dealership. We picked out a Nissan Murano which had to transferred from Bakersfield at the non-refundable cost of $488. When the vehicle finally arrived, we were then told we have to wait 3-4 days for prep, title, etc. When we were eventually scheduled to see the car it had not been thoroughly detailed, and there was a whining sound coming from the grimy engine compartment and there was something like paint over-spray on the front of the vehicle. In speaking with the manager he said that they did not have a facility to detail cars (?) and that the car had received the 123 point inspection when it arrived, but that sometimes cars develop problems while sitting on the lot. (Really!) When you spend almost $500 to transfer a car (which was also listed for top dollar), it is not unreasonable to expect that it will be detailed and running! We are careful with our money and found it hard to walk away, but this coupled with calls never returned and deceptive and misleading statements, it seemed like the best thing to do. P.S. No one from CarMax ever bothered to even call to see why.
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