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| - I just moved into town in March and was looking for a local auto shop since I don't like taking my car to the dealer. I chose Family Auto Care because of their great reviews on Yelp and Kadzu.
I brought in my Honda Fit since it's approaching 36,000 miles and wanted to get an oil change, tire rotation, brake fluid flush, and just a general inspection.
8:30 AM - Dropped off and got a ride home from Cassandra.
9:49 AM - I received a call from Chuck with a quote of $400+ because the valve cover gasket was leaking, a serpentine belt needed to be replaced, and I needed to replace the air filter and cabin air filter. I mentioned I had both air filters and Chuck gave me another quote for $318. I also mentioned I had 5 quarts of oil, an oil filter, and a new oil drain plug in the back. Chuck said they would use that and quoted me $300.
Chuck was upfront about the fact that they would be waiting on one of the parts from the Honda dealer in Phoenix which wouldn't arrive until 2 or 3 PM. This wasn't a problem for me since it's my day off and I had no plans. The important thing was making sure my car was taken care of and I appreciated being informed of that delay.
4:10 PM - I called and Cassandra told me they were finishing up and were about to take it on a test drive.
4:35 PM - Cassandra came by and picked me up at home.
I'm very happy with their service, honesty, and the courtesy of dropping me off and picking me up at home. I will definitely be coming back in the future.
The only thing I forgot to do was use my 10% Yelp coupon for First Time Service, but that was my fault so it's okay.
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