| rev:text
| - Terrible service and mediocre food combined for an overpriced experience!
My husband, daughter, and myself entered the door and stood around confused for a minute waiting for someone to greet us and looking for a hostess stand before we finally seated ourselves. Over the next five minutes we sat at the table without menus and drinks only to have three different people pass us and ask "have you been helped?" and when we said no they said okay and left and didn't help us. I had to specifically request menus to get them. Eventually someone volunteered herself "Well I guess I can take you" with a shrug and our order was placed. We got artichoke dip and a Hawaiian Sicilian pizza. The dip came with blackened burnt crostinis (I very much wondered how these got past any type of inspection and onto our plate) and stale chips. I was hungry enough to eat the chips and dip to sate my appetite as I waited for what I hoped would be a delicious pizza. One part of my expectation was correct: I certainly got to wait.. and wait and wait!
Our drinks were empty, our appetizer plates were neatly stacked and waiting to be taken away, and we just waited, waitress nowhere to be seen. Eventually she made a reappearance when she brought our pizza. I had to specifically ask her to refill our waters which she did, dropped off, and ran away so quickly I had zero chance to ask for napkins or anything else.
Our pizza was undercooked and the toppings were ice cold as if they had been taken out of the fridge, chopped and placed on top after the pizza went through the oven. It was quite perplexing. I would've loved the chance to tell our waitress and to have our pizza more cooked but she of course had made another mysterious disappearance. After 15 minutes of waiting with empty glasses, stacked plates (yet again), and our credit card on the edge of the table someone finally acknowledged our existence and offered us a box. I told him our pizza had arrived cold, our server hadn't been back, and begged him to check us out. No apology was offered, just a confused "oh" when he tried to walk away and get a box and I said "No please, take the credit card with you, we are done."
Our pizza was taken off the bill but we were still given the pleasure of paying for our dip and drinks. Had the entire bill been comped with an apology I would consider returning here. As is, we will take our business elsewhere and put "Crust" on the "not worth it" list. There are plenty of other restaurants in Chandler/Gilbert with exponentially better service, food, and prices.
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