Wish I could give negative reviews. Lesson learned the hard way. Bought new home with Chas Roberts AC installed. Should have seen the writing on the wall when the unit kept requiring servicing. Near the end of the warranty period and thoroughly disgusted we met with a rep from the company about the issues. After which I informed him that the company will never set foot on my property. This is after a few other companies came to provide quotes on replacing a system that was a year old and refused to touch their work.
That opened my eyes that something was highly suspect with this company. Fast forward six months and the unit completely shuts down, compressor failed on the unit. Replaced the compressor with a new company however due to how the lines have been done with Chas Roberts, you guessed it. Failing again. Time to rip the band aid off and pull all the crappy workmanship out and replace. Thanks Chas Roberts for the excellent work you failed to provide but boast about. It is now my mission to ensure word is spread about the crap products and service you provide. I am sure I am not alone.