I used to be happy with this place, but now disappointed. On December I was rushed out of the chair because my stylist overbooked herself. Then just recently rushed out of the chair. I asked how long the process was going to take and was told, you are going to be done at 12, period, because I have a bride coming in, and it shows. The day of the appointment my hair looked great. 2 days later I washed it with cold water as suggested, color was already fading. Why pay big bucks for something that is going to be rushed and only look good for a day? I even received remarks from coworkers saying my hair color is fading fast.