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  • My 2014 KIA Forte that had under 53K miles and under warranty died. I took it to this location because I've had all of the service for this car completed here. The full experience of having your car die to find out it needs a new motor is highly frustrating. The worst part was that KIA made it more frustrating. I had to fight for a loaner, waited a full two months to get the car back and when I asked for updates they would tell me they didn't have an update on the parts. I originally started working with Luke when this process began and he gave me his number to call or to text. When he called to tell me that the car needed a new motor he originally told me it was going to cost 5000 or more dollars! So I also had to fight for them to honor the warranty!!!!!!! Finally this past Week the car was ready but I was away on vacation and the loaner was stuck at my house. I received 1 voicemail from Luke to tell me the car was ready and to let him know when I could pick it up. I called back the next morning and told him in a voicemail that I was out of town and could return the loaner and pick up my car onJuly 3rd. The following day while on vacation I had a voicemail from Tim the Service manager who told me in an irritated tone that my car was ready and they needed the loaner for someone else. I was dumbfound by the comment and couldn't believe that Luke didn't relay these details. So on my vacation I called Tim back who also didn't answer and told him that I already explained all of this to Luke and to please call me back to make the arrangements. NO RETURN CALL!!!. So today I called in the morning and asked for Luke and Tim and Rich who answered the phone didn't give me to either one. So I left work when I could and randomly showed up. The man who didn't have a name tag was more worried about the loaner than making sure I was satisfied with the car. Complete garbage and the worst service I've ever received. I will never by a KIA again and I will NEVER go back to this location. I believe that Tim the "Service Manager" is a waste of space and he only teaches his employees the worst concepts of customer service.
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