If you ever have problems with your Apple computer, don't bother to go to the Apple store in the mall. Go straight to MacMedia! The mall stores can't retrieve your data. They'll give you a list of local places that can -- and tell you it's probably hopeless and expensive. Don't believe them! MacMedia retrieved all my data after my hard drive failed, and it wasn't expensive at all. Then they installed a new hard drive, put all my data back on my computer exactly the way it was, and set up a Time Machine drive for me so I won't lose my stuff if something even worse happens to my computer. They do the repairs right there in their store. The people are nice, you don't need an appointment, and they have a wide variety of accessories for Mac and Apple products.