Hold on let me get my Nike's on first.....
After doing my research for a shop that could look at my 2004 Isuzu this was the place I landed at. At first glance this shop is clean and friendly. The yelp reviews here are decent, however pay attention to the bad ones.
1st I was quoted over $3,200.00 to fully repair my car which was not what I was initially there for and my car wasn't even worth that. When I stated that to Justin he agreed with me (if you know that then why are you quoting me a full repair?) and pointed out that my main problem was the fuel pump. I agreed to the repair. Every day after that I had to call them to check on the status update of my car over and over again. I understood they were having a hard time finding the part but a simple update on when I would get my car or if they were even working on it would have been courteous.
The repair took over a week. I was very patient and did not complain as I just wanted my car fixed. On the final day of my pickup I was told (after I called) at 8AM they were doing a final check. Did I get a call for a final update.....nope so once again at 4:30pm I called to get an update. I was told they were too busy and they would call me back. When I showed up to the dealer Justin apologized for not calling me back. I accepted the apology and explained I just wanted to pay my bill.
The cherry on top was when the OWNER went to park my car he handed me the keys and proceeded to say "my car is on NIKE." When I inquired what it meant he explained that my car was almost out of gas and when I came back to get it I better wear my Nike's as I may have to push my car to the gas station. ARE YOU KIDDING ME? What repair shop treats paying customers this way? I had given $1,000 of my hard earned money to a business who did not return phone calls, kept my car for over a week without updates on it's return and now the owner of this place was telling me upon on my return I might literally have to push my car from the dealership to a gas station?
Not funny and not good service. As of yesterday my check engine light turned back on. I will not be taking it back no matter what. Me and my Nike's will go to a better shop with better service and someone who values my business.