I was offered internet sufficient to stream video for $29.99, and then when called to set up appointment to install service I asked what I would be charged and was told $34.95. I then called customer service to discuss what I would be paying and was told the $34.95. I explained that I had been quoted less, and the agent told me he could not do anything to help me. I think service providers should honor their word. I will use a carrier that is truthful and honest.