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| - I just tried Melted for the first and last time. I work a couple of blocks away and walked there at lunch time. I have several food carts in my rotation. Banzo is fantastic but alas, it wasnt there (darn the luck!). Good Food is also really strong but it was after 11:15 AM and I didn't have time to stand in their well-deserved line.. So I stopped there in part because there was no line and the other carts seemed kind of busy. I ordered the special which sounded great - cream cheese, cheddar, bacon, and jalapenos. The whole time I waited I was their only customer - not a great sign. When I got back to my office I found that my sandwich was burned. In fact, my coworkers were even asking what was burned. I guess i didn't smell it outside.
Melted would probably get 4 stars if they hadn't burned my sandwich to a crisp, as the bread and other ingredients seemed high quality, and it's nice that they give you a shot a tomato soup for dunking. However, for me the fact that they did, in fact, burn it to a crisp, AND that they had to know it since I was their only customer AND they had nothing to do but tend to their one customer AND they let me walk off with it means they just don't give a crap. Which is no bueno.
I try to be the guy that tells a manager about a bad experience so they can fix it rather than venting on YELP, but if you see the food is bad and you send it out anyway, people should know. And then people should wonder what else Melted doesn't care about.
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