While some of the front desk staff needs to work on their customer service skills, the facility and, hence, its equipment is new. It can be crowded from 5-7p, but I rarely have a problem finding an available elliptical or treadmill. They often a boatload of classes for every interest. I recently canceled my membership and they were TOO quick. I still have a month in Pittsburgh, but they canceled it immediately. Fortunately, Matt, the manager(?), gave me a one-month pass without a charge. That effort deserves five stars!