| rev:text
| - I'm really torn about this company and not sure if I'll use them again. Let me explain...
I called from a mailer I received at a time that I was concerned with two Tipu trees. My mature front yard Tipu was drastically dropping leaves and my young Tipu in the backyard was leaning over really bad... looked like the tree was made of soft rubber. I tried staking them myself with stakes I bought but they didn't do much good.
I was given a day and 4 hour window to have someone come out and survey the trees. Dante arrived as scheduled, was very friendly, professional and seemed very knowledgable. He found that my large Tipu in my front yard was being attacked by beetles which would require some sort of barrier and that it may also need deep fertilizing. The small, younger Tipu in my back yard needed larger bull stakes and strategic trimming to fix the lean. He quoted what I felt was a rather high amount but I figured I can do it right with an arborist or take my chances with a landscape company and possibly pay more in the end, so I chose Chip Off the Old Block.
Dante scheduled the workers to arrive that Saturday. First, a crew of 5 arrived that Saturday but the gentleman who came to my door knew nothing about staking the small tree, only that they were to trim the tree. They spent about 4 minutes trimming and they were gone. A short time later, a gentleman arrived to deep fertilize the large tree. I asked him about the beetle protection, and he knew nothing about it. He was then gone within two minutes.
I then received a call Monday from the company's billing person asking me to pay. I explained that all of the work had not yet been completed. She took the information and said she'd get people out to finish the job.
Over the next couple days, someone came out to stake my small Tipu while I was at work (no notice of when they would arrive). Turns out they did stake the tree and did a great job but they took the stakes that I had purchased at a home improvement store. Only $15 for the two cedar stakes but why are they taking my property?? I then received a call later that day from someone saying they were at my house to take care of the beetle protection for the large tree. I can only assume they did something. When I arrived home, there was no evidence of anything being done but to be fair, I don't know if there would be. They said it was some kind of trenching... But I saw no change to the ground around the tree. For this, my tab was $225.
I received another call for billing and when I told them my stakes had been taken from my property, the billing agent, a gentleman this time, asked me how much they cost me. I told him $15 which was true and he said, ok.. How about we take $10 off the bill? By this time, between the crews having to come out multiple times, receiving no notice of when those crews would return and having my property taken, I'm sitting there thinking why are you offering me $10 off for stakes that cost me $15? Do stakes depreciate in value once they leave the store? I could have used them on other, smaller plants or trees. Now it's just the principle at this point and it was actually a bit insulting.
Service doesn't have to be perfect but fixing issues properly goes a long way with me. For what I paid for literally 10 minutes of work total between everything that was done... You be the judge.
I wish I could have felt better about the service I received
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)