Update: The front desk staff seems to be getting snottier by the minute. Not sure why. Do they hate their jobs?
More and more often recently when I come here to work out, I see the members (myself included) extending friendly greetings or polite requests, only to be met by curt responses and sometimes even being ignored, as if the staff is troubled/inconvenienced by their presence. Not only is this impolite; it's completely unacceptable for a customer-oriented business. It's not every member of the staff, but it's more than one.
I am sure I'll get some sideways looks from them now, but the past few times I've been here it has been ridiculous. If this were my businesses/franchise, I'd want to be made aware and would fix this rude behavior immediately.