I asked Shane about how long my oil change would take and he said usually it's about an hour or an hour and twenty minutes, then I mentioned I'm just a little short on time because I'm getting called into work today. He actually got my car back in 45 minutes! I am so impressed! And while I waited I also had lunch inside their waiting area, the lady serving was so sweet. Afterwards I went over to the massage place and got a complimentary hand massage! Nice! Definitely had a good experience at Big Two and would recommend to anyone.